Custom learning that works
As experts in practice-based learning, we help employees in every industry build skills. Engineers. Salespeople. Managers. Marketers. No matter the role, everyone learns the same way: through practice.
Solutions From Scratch
We tailor custom strategies and solutions to meet the needs of your organization and your learners. Through hands-on workshops and immersive eLearning, we mirror the real-world experience of your employees.
Improving supply chain quality across continents
Supply chains are difficult to manage: customers demand stability while suppliers request flexibility. To help a manufacturing company meet ESG goals without sacrificing performance, specialists needed to increase efficiency and reduce errors by recognizing defects as opportunities for systemic improvement.
Learner Audience
- Technicians across the supply chain
- Supply chain managers and leaders
- Preferred Tier 1 suppliers
Behavioral Goals
- Categorize errors as symptoms of larger process issues
- Distinguish correlation from causation during analysis
- Implement iterative improvements and test the results
Experience Design
Learners are faced with customers reporting screen defects. The manufacturing environment contains many clues. To solve the mystery, learners explore facilities and data, pursue and dismiss hunches, and decide what to change—either jeopardizing or improving their high-precision manufacturing process.
Growing market share in a competitive landscape
Busy sales reps have something in common with their customers: they’re both short on time. To help a biotech company expand in a competitive landscape, account managers needed to become trusted partners by increasing clinical awareness—leading to increased monthly prescriptions.
Learner Audience
- Sales specialists, district managers, and regional leaders
- Recent hires from other pharmaceutical companies
- Tenured high-performers tapped for product launch
Behavioral Goals
- Prioritize high-value provider targets based on data analysis
- Uncover the hidden concerns of each healthcare provider
- Respond to objections with quality-of-life and real-world data
Experience Design
As in the real world, learners are given limited time. They analyze Rx data, recent news, and influence maps, then choose sites of care and providers to prioritize. Those who strategically navigate conversations are able to build relationships, networks, and credibility before time runs out.
Increasing innovation on deadline-driven product teams
It’s hard to be creative in a high-stress environment, especially when your job is to solve urgent customer problems. To help a high-tech company maintain marketplace leadership with cutting-edge innovation, design teams needed to take risks and embrace failure.
Learner Audience
- Product solution designers
- Technical specialists for each product
- Project managers for collaborative teams
Behavioral Goals
- Generate a high volume of outside-of-the-box ideas
- Maintain equanimity under pressure
- Collaborate, iterate, and share feedback without ego
Experience Design
Mistakes are necessary for innovation. Learners try new things, experience failure, and grow resilient. They share ideas and iterate with teammates while practicing empathy and introspection. By exchanging healthy feedback, they generate and improve upon ideas—just like in life.
Designing new products to attract specific customer segments
Consumers have many choices when it comes to rewards cards. To help a fintech company acquire new customers across different demographics, brand teams needed to turn data into insights and turn insights into action.
Learner Audience
- Brand managers
- Market research analysts
- Consumer experience leaders
Behavioral Goals
- Match product benefits with customer needs
- Craft offers that resonate with specific segments
- Protect profit while increasing product value
Experience Design
The goal is to generate profit by acquiring new customers. In order to attract different segments, learners must choose benefits that consumers value. Since each benefit costs the company money, the challenge is to balance consumer appeal with acquisition cost.
Proven Models
When you need a quick solution that has a track record of success, we can draw on our past experiences—tailoring signature pieces to your organization and your audience.
Shaping a company’s culture, one behavior at a time
We are culture change strategists who use behavioral science and data analytics to unlock individual actions that drive culture. Over the years, we’ve supported our clients through complex global mergers, shifts in strategic vision, and sensitive situations that required meaningful intervention.
Learner Audience
- C-suite members for a fashion brand
- All people managers for a global retailer
- All employees for a food manufacturer
Business Outcomes
- Increased retention
- Expanded workforce diversity
- Improved employee engagement scores
Experience Design
Our signature experiences—like this identity painting activity—lead to higher performing employees, more collaborative teams, and more empathetic leaders. Ask about our other proven models for building culture.
Empowering high-performing managers to develop high-performing people
We are experts in helping leaders build scaffolded behaviors while they manage their real teams. Over the years, we’ve helped our clients onboard first-time managers in fast-paced environments, build a culture of feedback and coaching, and prepare senior leaders for critical roles.
Learner Audience
- People managers for a high-tech company
- Leaders for a consumer goods company
- Executives for a pharmaceutical company
Business Outcomes
- Improved retention for leaders, including underrepresented groups
- Increased promotion readiness from manager to leader and leader to executive
Experience Design
View It, Do It, Prove It is one of our signature frameworks. It’s been used by managers, mentors, and peer coaches across industries to help employees build countless skills. Ask about our other proven models for managers and leaders.
Architecting organizational structures for talent, learning, and development
We consult with talent leaders for Fortune 500 companies to design efficient, modern structures for learning organizations. Over the years, we’ve guided our clients to implement roles and responsibilities that drive quality, limit wasted work in cross-functional workflows, and shift resources and processes toward performance impact.
Learner Audience
- Chief People Officers
- Talent Executives
- Chief Learning Officers
Business Outcomes
- Reduced quantity of training and improve quality
- Improved job satisfaction and mobility on L&D teams
- Designed centralized, decentralized, and federated systems to maximize impact
Experience Design
Our signature interactive consultation sessions help talent leaders create structures and systems that improve business outcomes. Ask about our proven model for elevating organizations through Purpose, Principles, Process, and Personnel.